Shipping & Returns
Last Updated: 16 August 2026
Thank you for shopping with FERNSTZHOME, a brand of Ferns TechZone Private Limited.
🚚 Shipping & Delivery
- Free shipping across India
- In-stock products are generally dispatched within 24–48 business hours, Monday to Saturday.
- Made-to-order or special-order products may require 2–4 business days before dispatch.
- Orders placed on Sundays or public holidays are processed on the next working day.
Estimated Delivery
- Metro Cities: approximately 2–4 business days after dispatch
- Non-Metro & Remote Areas: approximately 3–7 business days after dispatch
Delivery times are estimates and may vary due to courier operations, weather, local restrictions or PIN-code serviceability.
Order Tracking
Tracking updates may be shared by SMS, email or WhatsApp after dispatch. Customers can also check their order status through their FERNSTZHOME account.
💳 Payment Methods
FERNSTZHOME accepts prepaid orders only. Cash on Delivery (COD) is not available.
Available payment methods may include UPI, debit cards, credit cards, net banking and supported wallets. Online payments are securely processed through authorized payment gateways including PayU and Razorpay.
💰 Prices & Taxes
Prices are displayed in Indian Rupees (INR) and, unless otherwise indicated, are inclusive of applicable GST.
🔄 5-Day Returns & Exchanges
Eligible products may be returned or exchanged within 5 calendar days from delivery. Eligibility includes products that are damaged, defective, incorrectly supplied or missing required components.
Returned products must be unused, in original condition and packaging, and include all supplied accessories, manuals and components. Photos or videos may be requested for verification.
Non-Returnable Products
Unless damaged or defective on arrival, returns may not be accepted for customized or made-to-order products, installed products, used products, products damaged by misuse or improper installation, clearance/final-sale products, or products returned outside the applicable return period.
How to Request a Return
Log in to your FERNSTZHOME account and use the available return option for your order. If you cannot access the return option, contact Customer Support with your order number and supporting photos/videos where applicable.
Return Shipping
FERNSTZHOME may arrange or cover return shipping for verified wrong-item deliveries, transit damage, manufacturing defects or missing components. For other approved returns, return shipping charges may apply and will be communicated before processing.
💳 Refunds
After the returned product is received and successfully inspected, approved refunds are processed to the original payment method, normally within 2–7 business days. Bank or payment-provider processing times may vary.
❌ Order Cancellation
Orders may be cancelled within 12 hours of placement or before dispatch, whichever occurs first. Made-to-order or customized products cannot be cancelled once production or customization has started.
⚡ DOA & Warranty
Dead on Arrival (DOA) issues for electronic and smart-home products should be reported within 48 hours of delivery. Where a manufacturer warranty applies, FERNSTZHOME will assist with the applicable warranty process where possible.
📍 Delivery Address
Please verify your delivery address and mobile number before placing an order. Changes after order confirmation may not be possible, particularly once processing or dispatch has started.
📞 Customer Support
FERNSTZHOME
Phone: +91 9075559018
WhatsApp: +91 9067897084
Email: info@ftzhome.in
384/5A, Sodiem, Siolim, Bardez, Goa – 403517, India
⚖️ Policy Updates
FERNSTZHOME reserves the right to update this policy when necessary. The policy displayed on the website at the time of purchase applies to the order, subject to applicable Indian consumer laws.
