Our Ecosystem Partners

We've built a strong ecosystem of trusted partners and powerful tools to support seamless shopping, fast delivery, secure payments and smart customer engagement.

E-Commerce Platform

Shopify – powering our storefront, checkout and e-commerce operations.

Banking & Payment Gateways

Bank: ICICI Bank
Payment Gateways: PayU and Razorpay – supporting secure prepaid payment options including UPI, cards, net banking and supported wallets.

Cash on Delivery (COD) is not available on FERNSTZHOME.

Shipping & Logistics

Carrier: Delhivery – supporting pan-India shipping and order delivery.

Messaging & Customer Engagement

WhatsApp Business: customer communication and order support
JotForm: AI chatbot and customer-support tools

Social Media & Marketing

Platforms: Facebook, Instagram, Pinterest, Threads and Google
Link Management: Linktree
Email Marketing: Shopify Email

Domain & Web Essentials

Domain Registrar: GoDaddy
Barcoding: Retail Barcode Labels

Order Tracking

FERNSTZHOME uses integrated order-tracking tools to help customers follow dispatched orders and reduce support delays.