Frequently Asked Questions (FAQ) — FERNSTZHOME

1. What is FERNSTZHOME?

FERNSTZHOME is a Goa-based smart home automation company offering intelligent products, complete automation solutions, and professional installation services.

2. What mobile app do your products use?

Many compatible smart-home products work with the Smart Life app. App compatibility varies by product and is clearly stated on each product page.

3. How do I place an order?

Browse our products, add your selected items to the cart, proceed to checkout, enter your delivery details, choose an available prepaid payment method, and complete your purchase securely.

4. Do I need an account to place an order?

Yes. Customers must log in or create an account and complete OTP verification before checkout. Guest checkout is not available.

5. What payment methods do you accept?

We accept prepaid online payments including UPI, debit cards, credit cards, net banking and supported wallets through our available secure payment gateways. Cash on Delivery (COD) is not available.

6. Is Cash on Delivery (COD) available?

No. Cash on Delivery (COD) is currently not available. All online orders must be prepaid using an available payment method at checkout.

7. Can I modify my order after placing it?

Order details cannot normally be modified after an order has been confirmed. Please contact FERNSTZHOME immediately if you notice an error; we will assist where possible before processing or dispatch, but changes are not guaranteed.

8. Can I cancel my order?

Orders may be cancelled within 12 hours of order placement or before dispatch, whichever occurs first. Made-to-order or customized products cannot be cancelled once production or customization has started.

9. Where do you deliver?

We deliver products across India. Professional installation is available throughout Goa, with other locations considered on request.

10. How long does shipping take?

In-stock products are usually dispatched within 24–48 business hours. Estimated delivery after dispatch is approximately 2–4 business days for metro cities and 3–7 business days for non-metro or remote areas.

11. Do you offer free shipping?

Yes. FERNSTZHOME provides free shipping across India.

12. How can I track my order?

After dispatch, tracking information may be provided by email, SMS or WhatsApp. Customers can also check their order status through their FERNSTZHOME account where available.

13. Can I change my delivery address?

Delivery address and mobile number cannot normally be changed after the order is confirmed. Please verify all details carefully before placing your order.

14. What is your return policy?

Eligible products may be returned within 5 calendar days from delivery, subject to the Shipping, Returns & Refund Policy and product eligibility requirements.

15. How do I request a return?

Use the available return option in your FERNSTZHOME account for the relevant order. Provide your order number, reason for return, and photos or videos where applicable. If you have difficulty submitting the request, contact FERNSTZHOME Customer Support.

16. When will I receive my refund?

After the returned product is received, inspected and approved, refunds are normally processed to the original payment method within approximately 2–7 business days. Your bank or payment provider may require additional time to reflect the credit.

17. Do smart-home products require Wi-Fi?

Many Wi-Fi smart devices require a stable 2.4 GHz Wi-Fi connection for setup and normal smart functions. Zigbee devices may instead require a compatible Zigbee hub or gateway. Always check the connectivity requirements stated on the relevant product page.

18. Do I need a neutral wire for smart switches?

It depends on the smart-switch model. Some smart switches require a neutral wire, while certain models are designed for no-neutral installations. Requirements can also depend on the connected load. Please check the product specification or contact FERNSTZHOME with your switchboard details or photos before ordering.

19. Can my existing home be automated without rewiring?

In many cases, yes. Retrofit smart-home solutions can often work with existing electrical wiring. Suitability depends on factors such as switch-box space, neutral-wire availability, connected loads and the condition of the existing wiring. A site assessment may be recommended for larger projects.

20. Do your products work with Amazon Alexa and Google Assistant?

Many supported smart-home products can integrate with Amazon Alexa and Google Assistant for voice control. Compatibility varies by product, so please confirm the voice-assistant support stated on the individual product page before purchase.

21. Do you provide professional installation?

Yes. FERNSTZHOME provides professional smart-home installation and configuration services throughout Goa. Installation in other locations may be considered on request, subject to project requirements and service availability.

22. Is installation included in the product price?

Installation is included only when it is specifically stated on the product, package or quotation. For standalone products, professional installation may be charged separately. Please check the product page or quotation before placing your order.

23. Do you offer site visits for home automation planning?

Yes. Site visits can be arranged in Goa to assess existing wiring, switchboards, Wi-Fi coverage, rooms, devices and your automation requirements. This helps us recommend a suitable solution and prepare a project proposal where required.

24. Can you design a customized smart-home solution?

Yes. FERNSTZHOME can design customized automation solutions based on your property, number of rooms, devices to be controlled, preferred features and budget. Solutions can be planned for apartments, villas, homes, offices and other suitable spaces.

25. What can I automate in my home?

Depending on the products selected and site conditions, you can automate items such as lights, fans, air conditioners, televisions, geysers, compatible appliances, smart plugs and sockets, curtains or blinds, smart locks, sensors and selected security devices.

26. Can I control my smart home when I am away?

Supported internet-connected products can normally be monitored or controlled remotely through their compatible mobile app while both the smart device and your phone have internet access. Available remote functions vary by product.

27. Will my smart devices still work if the internet is down?

Manual or physical control generally remains available on supported devices, but remote app control, cloud-based automations and voice-assistant functions may be unavailable until the internet connection is restored. Local functionality varies by device and system design.

28. What happens to smart devices after a power cut?

Smart devices will not operate while their electrical supply is off. After power and network service are restored, compatible devices normally reconnect and resume operation. Restart behaviour, saved states and automations can vary by product and configuration.

29. Are your prices inclusive of GST?

Prices displayed by FERNSTZHOME are in Indian Rupees (INR) and include applicable GST unless specifically stated otherwise.

30. What warranty do your products have?

Warranty coverage varies by product, brand and manufacturer. The applicable warranty, where provided, is stated on the product page, invoice, quotation or warranty documentation. Installation or service warranty terms may be different from the product manufacturer's warranty.

31. Do you provide after-sales support?

Yes. FERNSTZHOME provides after-sales assistance for products and services supplied by us, including setup guidance, app pairing, basic troubleshooting and installation-related support where applicable. Support is subject to the relevant product warranty and service terms.

32. Can products from different brands work together, and how do I confirm compatibility?

Some products from different brands can work together when they use a compatible ecosystem, protocol or supported hub, but compatibility should never be assumed. Before ordering, check the product specifications or contact FERNSTZHOME with the model numbers, existing devices, wiring details and your required functions so we can help verify suitability.

33. How can I contact FERNSTZHOME?

FERNSTZHOME – Simplifying Smart Living

• Address: 384/5A, Sodiem, Siolim, Bardez, Goa – 403517, India
• Email: info@ftzhome.in
• Phone: +91 9075559018
• WhatsApp: +91 9067897084
• Business Hours: Monday – Saturday: 10:00 AM – 5:00 PM (IST)
• CIN: U72900GA2020PTC014617
• GSTIN: 30AAECF3753G1Z0